Associate - Technology Support Specialist

As part of Enterprise Technology, the On-site Technology Support Specialist (Associate) plays a vital role in enabling EY s people to work efficiently and securely every day by delivering fit-for-purpose technological support services. The role involves providing on-site support across hardware, software, and end-user technology in a fast-paced environment, while effectively prioritizing tasks and working across multiple technologies. Your key responsibilities Facilitate and support the deployment, installation, configuration, and testing of firm hardware and software. Support provisioning and deprovisioning processes, including onboarding new hires and collecting hardware from separating employees. Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents. Resolve incidents related to firm-standard hardware, software, and mobile technologies, while identifying trends to prevent future issues. Provide after-hours support for escalated issues under minimal supervision. Perform asset management activities including procurement, inventory, tracking, and distribution in line with EY policies. Support off-site technology needs for firm-sponsored meetings, events, office moves, and relocations. Act as remote hands for other EY Technology teams such as Telecommunications and Hosting. Maintain a strong understanding of EY Technology services to proactively address end-user needs. Anticipate and resolve technology issues that may impact productivity across the firm. Skills and attributes for success Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support. Ability to prioritize incidents and clearly communicate timelines and expectations to end users. Excellent communication, interpersonal, organizational, and time management skills. Strong customer service mindset and ability to work effectively with diverse stakeholders. Approximately 2 4 years of experience in end-user technology support.