Guest Relations Executive- Food & Beverage

Job Summary An exciting role has arisen in the Food & Beverage department at Madinat Jumeirah Resort for a highly motivated and hardworking individual. The main purpose of this position is to responsible for the warm welcome of all the restaurant’s guests in a friendly and timely manner and provide knowledgeable, friendly, professional and efficient F&B support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards. Responsibilities • Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information. • Meet all reasonable needs and requests of customers within acceptable enterprise time frames. • Identify and take all opportunities to enhance the quality of service. • Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and MJ customer feedback/ complaint procedures. • Offer assistance to colleagues when required, to ensure designated work goals are met. • Demonstrate trust, support and respect towards team members in day-to-day work activities. • Conduct communication with customers and colleagues in a polite, professional and friendly manner. • Practice high standards of personal presentation in accordance with JI & MJ Grooming & Presentation Standards • Seek assistance from other team members, supervisors and managers when required. Operational • Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome. • Schedule dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP. • Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings. • Greets guests, and escorts them to tables, and provides menus. • Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned. • Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift. • liFamiliar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating. • Answers telephone within 3 rings using the JI Standard script. • Demonstrates a sound knowledge of all menu items, MJ F&B Service procedures and JI Hygiene Standards. • Immediately shares guest name to relevant service staff directly after seating. • Informs staff of any specific guest request or needs • Fully certified in the use of Epicure Restaurant Reservation system • Responsible for the collection and input of any relevant guest history in profile • Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift. Administration • Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job. • Complete cleaning, opening & closing checklists when instructed by senior colleagues. • Assist in recording inventories/ stock-takes as required. • Ensures that all menus, wine lists and dock presenters are clean and in top condition. Other Duties • Demonstrate knowledge of individual contribution to department objectives. • Attend training sessions as scheduled. • Suggest to manager or departmental trainer any training needed to enhance performance. • Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required. • Report any possible theft or misuse of Resort property immediately to a member of management. • Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management. Benefits This position offers a highly competitive salary and package which includes: • Fully furnished shared accommodation • Free transport to and from your place of work • Uniform • Laundry services • Meals during working hours • Bi-annual flight allowance • Medical coverage • Life and accident insurance. Qualifications The ideal candidate for this position will have the following experience and qualifications: • At least 1 year experience in similar role in a five-star hotel or standalone restaurant • You must have a basic understanding of Food & Beverage operation • Knowledge of Food and Beverage applications (Epicure, Micros) • Good command of English language (spoken and written)